Terms of Service

By accessing our website (wns5.tech), using our services, or purchasing our products, you ("Client," "Customer," or "You") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

• These terms apply to all clients, visitors, and users of our services
• Continued use of our services constitutes acceptance of any updates to these terms
• We will notify clients of material changes via email or website notice

WNS5 provides the following services:

3.1 Site Requirements

• Client must provide safe and unobstructed access to installation locations
• Adequate power supply and network connectivity must be available
• Client is responsible for obtaining necessary building permits or permissions
• WNS5 will conduct a site survey to determine feasibility and requirements

3.2 Installation Process

• Installation timeline will be agreed upon in writing via quotation or contract
• Delays caused by site conditions, weather, or client requests may extend timeline
• Client must approve camera placements and system configuration before final installation
• WNS5 will provide basic training on system operation upon completion

3.3 Client Responsibilities

• Ensure premises are accessible during agreed installation periods
• Protect equipment from damage, tampering, or environmental hazards
• Maintain adequate internet connectivity for cloud-based systems
• Notify WNS5 immediately of any system malfunctions or damages

4.1 Client as Personal Information Controller (PIC)

The Client is the Personal Information Controller responsible for:

• Determining legitimate purposes for CCTV usage (security, property protection, etc.)
• Posting conspicuous CCTV privacy notices at all monitored locations
• Establishing and documenting retention periods for footage
• Implementing access controls and security measures for footage
• Responding to data subject access requests in accordance with the DPA
• Conducting Privacy Impact Assessments (PIA) for CCTV operations

4.2 WNS5 as Personal Information Processor (PIP)

WNS5 acts as a service provider and processor who:

• Installs and configures systems according to client specifications
• Provides technical support and maintenance services
• Does NOT access, view, or retain client CCTV footage unless explicitly authorized for support purposes
• Maintains confidentiality of all client data and system configurations
• Implements technical security measures to protect system integrity

4.3 Prohibited CCTV Usage

Clients agree NOT to use CCTV systems to:

• Monitor private spaces (bathrooms, changing rooms, private residences without consent)
• Violate employees' or visitors' reasonable expectations of privacy
• Conduct illegal surveillance or harassment
• Discriminate against any individual based on protected characteristics
• Capture audio without proper consent and legal basis

5.1 Pricing & Quotations

• All prices are quoted in Philippine Peso (PHP) unless otherwise stated
• Quotations are valid for 30 days from issuance date
• Prices may vary based on site conditions discovered during survey
• Custom requirements may incur additional charges

5.2 Payment Schedule

• Installation Projects: 50% deposit upon contract signing, 50% upon completion
• Maintenance Contracts: Payment terms as specified in contract (monthly/quarterly/annual)
• Repairs & Parts: Payment upon completion of service
• Payment methods: Bank transfer, check, cash, or approved payment platforms

5.3 Late Payment

• Late payments beyond 15 days may incur 2% monthly interest charge
• Services may be suspended for accounts overdue beyond 30 days
• WNS5 reserves the right to pursue legal action for unpaid balances

6.1 Product Warranties

• Equipment: Manufacturer warranties apply (typically 1-3 years depending on brand)
• Installation Workmanship: 1-year warranty on installation labor
• Exclusions: Damage from misuse, accidents, natural disasters, unauthorized modifications, or failure to follow operating instructions

6.2 Service Level Expectations

• Systems are designed for high reliability but not guaranteed 100% uptime
• Response times for support requests as specified in maintenance agreements
• WNS5 is not liable for losses due to system downtime, unless caused by gross negligence

6.3 Limitation of Liability

7.1 Maintenance Services

• Preventive Maintenance: Regular system checks, cleaning, and optimization
• Corrective Maintenance: Repairs and replacement of faulty components
• Software Updates: Firmware updates and security patches when available
• Maintenance contracts available on monthly, quarterly, or annual basis

7.2 Technical Support

• Support available via phone, email, and on-site visits (as per contract)
• Emergency support available for critical system failures
• Remote assistance provided when possible to minimize downtime
• Support hours: Monday-Saturday, 8:00 AM - 6:00 PM (extended hours available)

7.3 Client Maintenance Obligations

• Keep cameras and equipment free from obstructions
• Protect outdoor equipment from vandalism and tampering
• Maintain backup power systems (UPS) in good condition
• Report issues promptly to minimize downtime

8.1 By Client

• Clients may terminate maintenance contracts with 30 days written notice
• Prepaid services will be prorated; no refunds for completed work
• Equipment remains client property unless under lease/rental agreement

8.2 By WNS5

WNS5 may terminate services if:

• Client fails to make payments after 60 days past due
• Client uses systems for illegal purposes
• Client repeatedly violates these Terms of Service
• Client poses safety risks to WNS5 personnel during service calls

8.3 Effect of Termination

• All outstanding payments become immediately due
• WNS5 will cease providing maintenance and support services
• Client retains ownership of purchased equipment
• Access credentials and cloud services may be disabled

These Terms of Service are governed by the laws of the Republic of the Philippines, including but not limited to:

• Republic Act No. 10173 - Data Privacy Act of 2012
• NPC Circular No. 2024-02 - Guidelines on CCTV Systems
• Civil Code of the Philippines - Contract and obligations law
• Consumer Act of the Philippines - Consumer protection rights

9.1 Dispute Resolution

• Parties agree to attempt resolution through good-faith negotiation
• If negotiation fails, disputes may be referred to mediation
• Legal actions shall be filed exclusively in courts of Olongapo City, Philippines

9.2 Compliance with Local Ordinances

Clients are responsible for compliance with local government ordinances regarding CCTV installation, including requirements for business permits and installation notifications to barangay officials.

For questions, support, or concerns regarding these Terms of Service, please contact us: