Privacy Policy
Last Updated: January 26, 2026
WNS5 (Wide Network Solutions) is committed to protecting your privacy and personal data in compliance with the Republic Act No. 10173 (Data Privacy Act of 2012), RA 10175 (Cybercrime Prevention Act of 2012), and all regulations issued by the National Privacy Commission (NPC) of the Philippines.
1. Information We Collect
Personal Information
When you contact us or request our services, we may collect:
- Full name and contact details (phone number, email address)
- Business name and address
- Service requirements and project specifications
- Government-issued IDs (for verification purposes only)
- Business permits and registration documents
Technical Information
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our website
- Installation site specifications and network configurations
2. How We Use Your Information
We collect and process your personal data only for the following lawful purposes:
Service Delivery
To provide CCTV installation, IT infrastructure, and other requested services
Communication
To respond to inquiries, provide quotes, and send service updates
Legal Compliance
To comply with business permit requirements and government regulations
Security
To protect our systems and prevent fraudulent activities
Service Improvement
To analyze usage patterns and enhance our service quality
3. Legal Basis for Processing
Under the Data Privacy Act of 2012, we process your personal information based on:
Consent
You have provided explicit consent by submitting our contact forms or signing service agreements
Contract Performance
Processing is necessary to fulfill our contractual obligations for service delivery
Legal Obligation
Compliance with regulatory requirements, tax laws, and business registration mandates
Legitimate Interest
Fraud prevention, security enhancement, and business operations improvement
4. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Financial records (invoices, receipts, tax documents)
Service contracts and project documentation
Client communication logs and support tickets
Website analytics and traffic data
CCTV footage (unless required for investigations)
5. Your Data Protection Rights
Under the Data Privacy Act, you have the following rights:
Right to Information
You can request details about how we collect, use, and process your personal data
Right to Access
You can obtain copies of your personal information we hold
Right to Correction
You can request corrections to inaccurate or incomplete personal data
Right to Erasure/Blocking
You can request deletion or suspension of processing under certain conditions
Right to Object
You can object to processing for direct marketing or automated decision-making
Right to Data Portability
You can request your data in a structured, commonly used format
Right to File a Complaint
You can lodge complaints with the National Privacy Commission
To exercise your rights, email us at privacy@wns5.tech with your request. We will respond within 15 business days as required by law.
6. Data Security Measures
We implement industry-standard security measures to protect your personal data:
Encryption
TLS/SSL encryption for data transmission, AES-256 for stored data
Access Controls
Role-based access, multi-factor authentication, and principle of least privilege
Network Security
Firewalls, intrusion detection systems, and regular security audits
Physical Security
Secure server rooms with restricted access and 24/7 CCTV monitoring
Regular Updates
Software patches, security updates, and vulnerability assessments
Employee Training
Data privacy awareness programs and security best practices
7. Data Breach Notification
In compliance with NPC Circular No. 16-02, if a data breach occurs:
NPC Notification
We will notify the National Privacy Commission within 72 hours of breach discovery
Affected Users
We will inform affected individuals as soon as reasonably possible
Investigation
We will conduct thorough investigation and implement corrective measures
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
Essential Cookies
RequiredRequired for website functionality and security
Analytics Cookies
OptionalHelp us understand how visitors use our website
Preference Cookies
OptionalRemember your settings and choices
9. Third-Party Services
We use the following third-party services that may collect data:
Vercel
Website hosting and CDN
Google Analytics
Website traffic analysis
AWS/Azure
Cloud infrastructure
All third-party services are bound by data processing agreements that comply with Philippine data protection laws.
10. Children's Privacy
Our services are intended for businesses and individuals 18 years or older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately at privacy@wns5.tech.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notifications to active clients
- Displaying a prominent notice on our website for 30 days
12. Contact Information & Complaints
Data Protection Officer
Company: WNS5 (Wide Network Solutions)
Email: privacy@wns5.tech
Phone: +63 961 400 2726
Address: 1920 Bennett Road, Old Cabalan, Olongapo City, Zambales 2200
Business Hours: Monday-Saturday, 9:00 AM - 5:00 PM
National Privacy Commission
If you are not satisfied with our response to your privacy complaint, you may file a complaint with:
Agency: National Privacy Commission (NPC)
Website: www.privacy.gov.ph
Email: info@privacy.gov.ph
Hotline: (02) 8234-2228
Legal References
This Privacy Policy complies with the following Philippine laws and regulations:
• Republic Act No. 10173 - Data Privacy Act of 2012
• Republic Act No. 10175 - Cybercrime Prevention Act of 2012
• Republic Act No. 8792 - Electronic Commerce Act of 2000
• National Privacy Commission Circular No. 16-01 (Privacy Notice)
• National Privacy Commission Circular No. 16-02 (Data Breach Notification)
• NPC Advisory Opinion No. 2018-028 (CCTV Installation Guidelines)
This Privacy Policy is effective as of January 26, 2026
For questions about this policy, contact: privacy@wns5.tech