24/7 MANAGED IT SUPPORT — SBMA & OLONGAPO

Your Dedicated IT Team
Without the Overhead

Proactive monitoring with Grafana Observability Stack, Falco security monitoring, patch management, and rapid incident response. We keep your systems running while you focus on growing your business. 24/7 support — on-site in SBMA and Olongapo in under 2 hours.

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WHY MANAGED IT?

Stop Firefighting
Start Preventing

Most businesses wait until something breaks to call IT support. By then, you've lost hours of productivity, revenue, and peace of mind.

Managed IT flips the script: we monitor your systems 24/7, patch vulnerabilities before they're exploited, and fix issues before you even know they exist.

Average 2-Hour Response Time

Critical issues get immediate attention, not next-day callbacks

Proactive Monitoring

We catch problems before they cause downtime

Predictable Monthly Cost

No surprise invoices, no emergency rate premiums

⚠️

Break-Fix IT (Reactive)

  • •Wait until something breaks to call support
  • •Emergency rates (₱200-500/hour in Olongapo)
  • •Hours or days of downtime while waiting for help
  • •Unpredictable costs, surprises every month

Managed IT (Proactive)

  • Problems detected and fixed before causing downtime
  • Flat monthly rate based on team size
  • 24/7 monitoring, 2-hour average response time
  • Predictable costs, strategic IT planning included
WHAT'S INCLUDED

Comprehensive
IT Support Services

From monitoring to security, we handle everything so you can focus on your business. All plans include core services, with advanced features available in higher tiers.

24/7 Proactive Monitoring

Real-time monitoring with Grafana Observability Stack. We detect and fix issues before they cause downtime.

  • Grafana dashboards for full visibility
  • Prometheus metrics collection
  • Loki log aggregation
  • Automatic alerting
  • Performance analytics

Help Desk Support

Your employees get fast, friendly IT support when they need it. Email, phone, remote assistance.

  • Multi-channel support
  • Ticketing system
  • Remote desktop assistance
  • User training
  • Software troubleshooting

Enterprise Device Management

Professional device management for MacOS, Windows, Linux, iOS, and Android devices. Secure, automate, and manage your entire device fleet at scale for Philippine startups and SMEs.

  • Multi-platform device deployment
  • Enterprise device management solutions
  • Cross-platform endpoint visibility
  • Zero-touch deployment
  • Security baseline enforcement
  • Remote lock & wipe capabilities

Patch Management

We handle OS updates, software patches, security fixes. Scheduled during off-hours to minimize disruption.

  • Automated patch deployment
  • Security updates
  • Testing before rollout
  • Scheduled maintenance windows
  • Rollback capabilities

Network Management

Monitor and maintain your network infrastructure. Routers, switches, firewalls, VPNs.

  • Network performance monitoring
  • Firewall management
  • VPN configuration
  • Bandwidth optimization
  • VLAN management

Backup Monitoring

We verify your backups run successfully every day. Test restores regularly to ensure data integrity.

  • Automated backup verification
  • Regular restore testing
  • 3-2-1 backup strategy
  • Offsite replication
  • Disaster recovery planning

Security Monitoring

Continuous security with Falco runtime threat detection. Identify and respond to security threats in real-time.

  • Falco threat detection
  • Real-time security alerts
  • Vulnerability scanning
  • Compliance monitoring
  • Incident response

Start-Up IT Solutions

Tailored IT infrastructure and support for early-stage companies. Build scalable systems from day one without enterprise overhead.

  • Budget-conscious infrastructure design
  • Cloud-first architecture (AWS, Azure, GCP)
  • Rapid deployment (2-4 weeks)
  • Scale-friendly solutions
  • Founder-friendly support
  • Growth roadmap planning

Clear, Phase-Based
Pricing Structure

From infrastructure setup to ongoing maintenance—every phase clearly defined with transparent pricing you can plan around.

Basic

1-5 users

Ideal for startups & micro businesses

  • 24/7 monitoring
  • Help desk support (email)
  • Monthly patch management
  • Backup verification

Essential

6-10 users

Perfect for small teams

  • Everything in Basic, plus:
  • Phone & remote support
  • Network monitoring
  • Weekly patch management
  • Quarterly IT reviews
MOST POPULAR

Professional

11-15 users

Growing businesses

  • Everything in Essential, plus:
  • Security monitoring (Falco)
  • Device management for MacOS/Windows/Linux
  • Priority response (1hr)
  • Monthly IT planning sessions
  • Advanced network management

Enterprise

16+ users start at

Tailored enterprise solutions

  • Everything in Professional, plus:
  • Enterprise device management platform
  • Dedicated account manager
  • Multi-site support
  • Custom SLA agreements
  • 24/7 on-call engineer
  • Compliance & audit support

// Common Questions

Frequently Asked Questions

24/7 monitoring, helpdesk support, patch management, antivirus/security updates, backup monitoring, network management, user account management, documentation, monthly reports, and strategic IT planning. Basically, we become your IT department.
Guaranteed SLAs: Critical (system down) = 1 hour response, High (major impact) = 4 hours, Medium (minor issues) = next business day, Low (requests) = 48 hours. On-site in Olongapo within 4 hours for emergencies.
Yes! We manage remote laptops, VPN access, cloud applications, mobile devices, and provide remote helpdesk support. Your team can work from anywhere with secure, reliable IT support.
We complement your team! We handle infrastructure, servers, networking, security, and 24/7 monitoring—letting your IT person focus on user support and day-to-day tasks. Many clients use us as 'Tier 2/3' escalation support.
Not necessarily. We can be: (1) Full replacement MSP for companies without IT staff, (2) Supplemental support working alongside your team, or (3) Project-based for specific initiatives. Flexible engagement models.
Flat monthly fee per user or per device. Example: ₱2,500-5,000/user/month depending on service level. Includes unlimited support tickets, monitoring, and maintenance. Predictable budgeting—no surprise invoices.
Month-to-month contracts (after initial 3-month commitment). If we're not delivering 5-star service, you can cancel anytime. We also conduct quarterly business reviews to ensure we're meeting your expectations.

Still have questions? We're here to help.

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Ready for Peace of Mind?

Free IT assessment for businesses in SBMA, Subic Bay Freeport, and Olongapo City. We evaluate your setup, identify risks, and show you exactly what managed IT looks like for your business — with on-site response times no Manila MSP can match.

Free initial consultation
Transparent pricing with no hidden fees
Same-day response for Olongapo area
5-star quality guarantee
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